Welcome to MindCroft!
We are delighted that you have chosen MindCroft to help with your on-line educational or training needs. The following pages create the terms and conditions of a contract between you and us which covers: (a) your use of our website; and (b) how we make our learning program available to you.
Whilst the full terms and conditions of this contract are set out further below, we have summarised the key terms of the contract as follows. Please note that this summary does not form part of our contract and if there is any conflict then you will need to rely on the contract itself.
Summary
(a) Website use
(b) Registering on our Courses
Contract
The following terms and conditions (the “Terms”) apply to our provision and your use of the information, services and materials (“Online Content and Courses”) through the MindCroft website (the “Website”) including you visiting and browsing the Website (being a “Visitor”) and registering with MindCroft as a student (a “Learner”).
These Terms should be read alongside, and are in addition to our policies, including our Privacy, Cookies and Cancellation and Refund policies (the “Policies”).
Please read these Terms carefully. These Terms are not negotiable. If you do not agree to them, you must stop using the Website and the Online Content and Courses immediately.
About Us
1.1. In these Terms, references to “we” or “us” are to Media & Digital Labs, trading as MindCroft.
1.2. In these Terms, references to “you” or “your” are references to you whether as a Learner or Visitor.
1.3. MindCroft offers Online Content and Courses from universities and other institutions from across the world (“Partner Institutions”).
1.4. If you have any questions about these Terms or wish to contact us for any reason please click on “support” and select “contact support”, which can be found on the Website.
Using the Website (Learner conduct)
2.1. By using this Website and the Online Content and Courses, you confirm that you have read, agree and are in compliance with these Terms and the Policies (each as amended from time to time). Use of the Website and access to the Online Content and Courses by anyone under the age of 13 is strictly prohibited.
2.2. Your use of and access to this Website and the Online Content and Courses are subject to the following conditions (“Acceptable Use Conditions”), and you agree that failure to comply with any one of the Acceptable Use Conditions will constitute a breach of these Terms. The Acceptable Use Conditions are as follows:
2.2.1. You agree to use the Website and access the Online Content and Courses only for lawful purposes and your use of the Website and Online Content and Courses is in no way unlawful or fraudulent, and does not have the intention or effect of damaging us or our Institutional Partners either reputationally or financially;
2.2.2. You agree not to use or access the Website or the Online Content and Courses for the purpose of contacting, harming or attempting to harm minors in any way;
2.2.3. You agree not to distribute all or any part of the Website or Online Content and Courses in any medium without our prior written consent, unless such distribution is offered through the functionality of the Website and permitted by these Terms including, without limitation, under paragraph 6.11;
2.2.4. You agree not to alter or modify any part of the Website or the Online Content and Courses;
2.2.5. You agree not to access the Website or Online Content and Courses through any technology other than the software provided by us or enabled via APIs or other generally available third-party web browsers such as Chrome, Firefox or Safari;
2.2.6. You agree not to (and will not attempt to) circumvent, disable or otherwise interfere with any security related features of the Website or any features that: (i) prevent or restrict use or copying of content; or (ii) enforce any limitations on you, the use of the Website or access to the Online Content and Courses;
2.2.7. You agree not to knowingly transmit any data or send or submit any content that contains viruses, Trojan horses, worms, time-bombs, key-stroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
2.2.8. You agree not to use or access the Website or Online Content and Courses for any commercial uses or for the benefit of any third party, including but not limited to:
2.2.8.1. the sale of access to the Online Content and Courses or any associated content;
2.2.8.2. the solicitation of business in the course of trade or in connection with a commercial enterprise; and
2.2.8.3. the solicitation of any Visitors or Learners of the Website with respect to their content for commercial purposes;
2.2.9. You agree to use the Website and access the Online Content and Courses in a way which does not infringe the rights of third parties or restrict or prevent anyone else’s use and enjoyment of the Website, Online Content and Courses;
2.2.10. You agree not to ask for, collect or harvest any personal data of any Visitor or Learner of the Website or Online Content and Courses;
2.2.11. You agree not to post, upload, email or otherwise transmit to or otherwise cause us to email, transmit or otherwise distribute chain letters, surveys or studies, calls to action, junk mail, pyramid schemes, incentives (monetary or click-based), spimming or spamming, or bulk communications of any kind, whether or not for commercial or non-commercial purposes;
2.2.12. You will not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Website (including without limitation the Online Content and Courses) for any other purpose other than as permitted by these Terms without our prior written consent;
2.2.13. You agree not to use the Website or the Online Content and Courses in any manner intended to damage, disable, overburden or impair any MindCroft server or the network(s) connected to any MindCroft server, or infringe any requirements, procedures, policies or regulations of any servers or networks connected to the Website;
2.2.14. You agree not to use any high volume, automated, or electronic means to access the Website or the Online Content and Courses (including without limitation robots, spiders or scripts);
2.2.15. You agree not to frame the Website or the Online Content and Courses, place pop-up windows over its pages, or otherwise affect the display of its pages;
2.2.16. You agree not to access or attempt to access any other Visitor or Learner’s account or falsely state, impersonate, or otherwise misrepresent your identity, including but not limited to misrepresenting your affiliations with a person or entity, past or present;
2.2.17. You agree not to force headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website; and
2.2.18. You agree not to send, knowingly receive, submit, download, use or re-use any material which does not comply with these Terms and the Policies.
2.3. You agree to comply with these Terms in relation to any Learner Content (as defined in paragraph 6.1 below) provided by you in connection with the Online Content and Courses and in connection with the ability to post messages (as further detailed in paragraphs 6.6 to 6.9 below).
2.4. We grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions, either generally or in specific cases.
2.5. You acknowledge and agree that the form and nature of the Website and Online Content and Courses which we provide may change from time to time without prior notice to you.
2.6. Whilst we do all we can to ensure that the Online Content and Courses are of a high standard, you understand and acknowledge that, in using the Website and Online Content and Courses, you may be exposed to content from our Partner Institutions that is factually inaccurate, offensive if taken out of context, indecent to certain people, or otherwise objectionable to you. We are not responsible (legally or otherwise) for any claims you may have against us in relation to this type of content.
2.7. You acknowledge and agree that we may stop (permanently or temporarily) providing the Website, Online Content and Courses (or any part of the Online Content and Courses) to you or to Learners generally for whatever reason, at our sole discretion, without prior notice to you.
2.8. You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences of that breach (including, but not limited to, any loss or damage which we or any third party may suffer).
Registration and Accounts
3.1. Any Visitor can view the Website, but in order to participate fully in all activities on the Website and take part in the Online Content and Courses, you must register for a personal account on the Website (a “Learner Account”) by providing a name, an email address and a password. You agree that you will never divulge or share access or your access information to your Learner Account with any third party for any reason.
3.2. In setting up your Learner Account, you may be prompted or required to enter additional information, including date of birth, location and any other information that will help other Learners get to know you and help us to tailor the services to suit you.
3.3. You undertake to us that all information provided by you in relation to your Learner Account is and will continue to be accurate, current and complete at all times and that you will maintain and update your information to keep it accurate, current and complete. It is your responsibility to keep your Account details safe.
3.4. By registering with MindCroft for a Learner Account, you agree (in addition to the Acceptable Use Conditions above) that you:
3.4.1. are, and will continue to be, registered for the Website only once and will not set up multiple Learner Accounts;
3.4.2. will not let anyone else use your Learner Account;
3.4.3. will not cheat on any assignment or exam relating to the Online Content and Courses, nor share solutions to homework assignments or exams; and
3.4.4. will notify the administrators of the relevant Online Content and Courses (the “Course Administrator”), immediately if you become aware of any other Learner cheating or breaching these Terms.
3.5. If you are disqualified for any reason under paragraph 3.4.1, 3.4.2 or 3.4.3, we may prohibit your access or revoke your access temporarily or stop your participation in the Online Content and Courses.
Course Providers
4.1. We may make certain Online Content and Courses available to Learners who are registered students and/or employees of our Partner Institutions and other educational institutions, corporates, sponsors, non-profit organisations and individuals (together “Course Providers”).
4.2. Your access to such Online Content and Courses may be provided to you through your Learner Account. You acknowledge and agree that any Online Content and Courses affiliated with a Course Provider may be subject to terms, policies and procedures of the applicable Course Provider in addition to these Terms. If you are a student registered or enrolled at, or are otherwise participating in, a Partner Institution and are taking Online Content and Courses for credit, certification or other formal recognition of learning (as applicable) (“Accreditation”) through that Partner Institution, you acknowledge and agree that:
4.2.1. the Partner Institution may have its own terms, policies or procedures regarding your eligibility to participate in the Online Content and Courses, your participation in the Online Content and Courses, the requirements or prerequisites for receiving Accreditation for the Online Content and Courses, and your educational or student records as they may relate to your participation and performance in the Online Content and Courses;
4.2.2. your educational or student records are maintained by the Partner Institution (and not by us), including for purposes of completing the Online Content and Courses you are registered for at such Partner Institutions, assigning Accreditation.
4.3. We and the Course Administrator reserve the right to cancel, interrupt or reschedule any Online Content and Courses or modify, revise, or alter its content, as well as the associated values, assignments, tests, quizzes, exams, projects and other evaluations of progress without cause or notice to you.
4.4. For some Online Content and Courses, subject to your satisfactory performance as determined in the sole discretion of the Course Administrator and/or the Partner Institution, you may be eligible to purchase (or be awarded, as the case may be) products recording your participation in the relevant Online Content and Courses, including (but not limited to) a statement, certificate, acknowledgment or similar issued by us and/or the Course Provider (a “Product”). You acknowledge that, unless expressly stated at the time of purchase, any Product will not be affiliated with any university or other certifying institution, and will not stand in the place of a course taken at a Partner Institution or convey academic credit or certification for any Partner Institution and you acknowledge that the Course Administrator will not be obligated to make any attempts to get the course recognised by any Partner Institution or other educational establishment.
4.5. If you are a Learner taking any Online Content and Courses for Accreditation at a Partner Institution, any Accreditation may only be awarded directly by that Partner Institution based on its own policies and procedures, and you may be required by that Partner Institution to be registered or enrolled with that Partner Institution in order to receive Accreditation. In any event, we will not have any authority or responsibility with respect to any award of Accreditation for any Online Content and Courses.
4.6. We may make certain revision books and study aids available for purchase while you are participating in the Online Content and Courses. We will provide links to third party websites to enable you to make these purchases.
4.7. An organisation (which may be a Partner Institution, your employer, or a third party otherwise working together with MindCroft) may invite you to: (i) participate in a specific course; or (ii) join their organisation on MindCroft. By accepting the organisation’s invitation, you agree to abide by any additional terms and conditions, policies and procedures issued or made available to you prior to your acceptance of the invitation sent to you by the inviting organisation.
4.8. You may choose to take Online Content and Courses which provide for digital only certification. This will be stated at the time of purchase. You acknowledge and agree that we and the Partner Institution have no requirement or obligation to provide you with any other form of certification for successfully completing the Online Content and Courses.
Licence to use
5.1. Subject to your compliance with these Terms, we grant you a fully revocable, worldwide, non-exclusive, non-transferable, non sub-licensable, limited right and licence:
5.1.1. to access, internally use and display the Website and Online Content and Courses as an individual only at your location solely as necessary to browse and/or participate in the Online Content and Courses as permitted by these Terms; and
5.1.2. to download permitted content from the Online Content and Courses so that you may exercise the rights granted to you by these Terms.
5.2. You must abide by all copyright notices or restrictions contained on the Website or the Online Content and Courses. You may not delete any attributions, legal or proprietary notices on the Website or the Online Content and Courses.
5.3. Certain Partner Institutions may, at their own discretion, make available certain Online Content and Courses under a Creative Commons licence (non-commercial). Should Partner Institutions choose to do this, it will be clearly identified on the appropriate Online Content and Courses page of the Website and we acknowledge that the Creative Commons licence will override certain of these Terms as appropriate. A full copy of the relevant Creative Commons licence will be available from a link at that point.
Your Content
6.1. Throughout your use of the Website and the Online Content and Courses, you may be able to provide content to the Website by uploading notes and replies, Learner discussions, profile pages, other content and media for social interaction, and written assignments, surveys, questions, hypothetical, examples, etc. (collectively, “Learner Content”).
6.2. We do not claim ownership of any Learner Content you may submit or make available for inclusion on the Website or Online Content and Courses. Accordingly, subject to the licence granted to us and any applicable Partner Institution, the Learner will be the sole and exclusive owner of any and all rights, title and interest in and to the Learner Content.
6.3. With respect to any Learner Content you submit to us or that is otherwise made available to us, you grant us an irrevocable, worldwide, perpetual, royalty-free and non-exclusive licence to use, distribute, reproduce, modify, adapt, publicly perform and publicly display or otherwise exploit such Learner Content on the Website and/or in the Online Content and Courses, with the right to sublicense such rights for any purpose associated with the provision of the Website and the Online Content and Courses. We reserve the right to remove any Learner Content without notice at any time and for any reason.
6.4. To the extent that you provide any Learner Content, you represent and warrant that:
6.4.1. you have all necessary rights, licences and/or clearances to provide such Learner Content and permit us to use and publish such Learner Content as provided in paragraphs 6.1 to 6.3 above;
6.4.2. such Learner Content is accurate and complete to the best of your knowledge and belief;
6.4.3. as between you and us, you are responsible for the payment of any third party fees related to the provision, publication and use of such Learner Content; and
6.4.4. such use and/or publication of your Learner Content does not and will not infringe or misappropriate any third party rights or constitute a fraudulent statement or misrepresentation.
6.5. With respect to any submissions of Learner Content, you agree to comply with all applicable laws including but not limited to laws regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.
6.6. The Website and/or the Online Content and Courses may provide you with the ability to post notes and replies, take part in group discussions, submit assignments or send similar messages and communications to third party service providers, other Learners and/or us.
6.7. You agree to use communication methods available on the Website and/or the Online Content and Courses only to send communications and materials related to the subject matter for which we (or any applicable educational partner) provided the communication method, and you further agree that all such communications by you are subject to and governed by these Terms, the Policies and our Code of Conduct.
6.8. By using any of the communication methods available on the Website and/or the Online Content and Courses, you agree that:
6.8.1. all communication methods constitute public, and not private, means of communication between you and any other parties;
6.8.2. communications sent to or received from third party service providers or other third parties are not endorsed, sponsored or approved by us in any manner (unless expressly stated otherwise by us); and
6.8.3. most content will be reactively moderated if flagged by Learners or Visitors, but we reserve the right to pre-review or post-review Learner Content to ensure that it complies with generally acceptable standards of communication.
6.9. Additionally, through such communication methods set out in paragraph 6.8 above, we may make certain types of services available to you, such as chat room services that allow you to communicate with our staff members and/or staff members of our Partner Institutions.
6.10. You acknowledge and agree that the services set out in paragraphs 6.6 to 6.9 above (including without limitation chat room services) may be monitored or recorded for quality control purposes and that the information or material provided as part of the services is included within these Terms and is provided for educational purposes only.
6.11. Any Learner Content that is published on the public discussion areas of the Website (for example, the forums or areas where posts are made) will be subject to a Creative Commons Licence (Attribution-Non Commercial-NoDerivs; BY-NC-ND). We will not make available any Learner Content related to your assignments or assessments.
Upgrades, Unlimited and Subscription Access
7.1. When using the Website you may choose to purchase:
7.1.1. certain Upgrade services (including Unlimited);
7.1.2. access to Online Content and Courses which require a one-off upfront fee to be paid before you can gain access (including Professional Certificates and Microcredentials) (“Paid Upfront Courses”); or
7.1.3. a paid Subscription for access to a number of Online Content and Courses.
7.2. To obtain an Upgrade (including Unlimited), Paid Upfront Courses, or Subscription Access you agree to pay the amount specified on the course description page of the Website. All prices quoted include all applicable sales tax (e.g. VAT).
7.3. You understand that if you select Subscription Access you will obtain a free seven day trial (the “Free Trial Period”). You agree that any statutory cooling-off period will therefore begin at the start of the Free Trial Period and end exactly seven days after the Free Trial Period started. Once the Free Trial Period has ended, unless you cancel the subscription, we will charge your credit or debit card or the payment mechanism selected by you for Subscription Access. After the Free Trial Period ends you will be granted Subscription Access and you will no longer be entitled to a refund. Your Subscription Access will continue until you cancel your Subscription Access in your Account here; or until you have completed the course(s) (including any ExpertTrack) within your Subscription Access, upon which it will terminate automatically.
7.4. You agree that in the event we are unable to collect any fees for Subscription Access owed to us, we may take other steps that we deem necessary to recover any fee owed by you to us.
7.5. In certain circumstances Cancellation and Refunds may be available for Upgrades (including Unlimited), Paid Upfront Courses and Subscription Access purchased by you, further details of which are available in the Cancellation and Refund Policy.
7.6. We reserve the right to vary any fees for our courses and access to them (including Subscription Access) in advance of any purchase at our sole discretion. Any variation or amendment will be effective immediately upon posting on our Website.
7.7. After you have signed up to Subscription Access, we reserve the right to vary any recurring subscription fees from time to time and will notify you of any change to the subscription fee. Fee changes will take effect at the start of the next subscription period following the date of the price change. If you do not agree with a price change you have the right to reject the change by unsubscribing from Subscription Access prior to the change taking effect.
Promotions & Discount Codes
8.1. We may give you a promotional code or discount code (together the “Promo Code”) from time to time, which will reduce the price of Online Content and Courses, Unlimited or Subscription Access on our Site. The Promo Code(s) must be applied at checkout and cannot be applied retrospectively.
8.2. Each Promo Code will come with its own terms which will be made clear at the point of issue.
8.3. If a Promo Code has been issued to you, it is personal to you and cannot be transferred to any other person. If we believe it is being misused, not in line with our guidelines or we believe used fraudulently, we reserve the right to cancel the Promo Code.
8.4. The Promo Code cannot be transferred, sold or redeemed for cash or credit, and has no monetary value.
8.5. The Promo Code is only valid for the period of time specified in the terms of use or until the Promo Code has been used, when it will expire.
Copyright Policy
9.1. It is our policy that any content included on the Website or within the Online Content and Courses that infringes, or is likely to infringe, the intellectual property rights of any third party will be removed from the Website as soon as possible after we are made aware of such infringement or potential infringement.
9.2. If you are the owner of intellectual property rights, or are authorised to act on behalf of an owner, or authorised to act under any exclusive right, you should report any alleged infringements of your intellectual property rights taking place on or through the Website by emailing a Copyright Infringement Notice to [email protected], containing at a minimum the details outlined in paragraph 9.4 below.
9.3. We will take whatever action, in our sole discretion, we deem appropriate, including the removal of the challenged content.
9.4. When you notify us in accordance with paragraph 9.2, your written Copyright Infringement Notice must contain the following:
9.4.1. statement telling us you believe that you have found content on the Website which you believe infringes your intellectual property rights;
9.4.2. which country your intellectual property rights apply to;
9.4.3. the title of the content concerned and the full URL for access to that content;
9.4.4. statement explaining how the content infringes your intellectual property rights;
9.4.5. your mailing address, telephone number and email address so that we can contact you;
9.4.6. a statement that the information contained in the notice is accurate and that you are the owner of the intellectual property rights or have an exclusive right in law to bring infringement proceedings in respect of its use; and
9.4.7. your signature (an electronic signature is sufficient).
9.5. We will, acting in our sole discretion, terminate Learner Accounts and access to the Website and Online Content and Courses if a Learner has been notified of infringing activity twice or more (regardless of whether the Learner has taken appropriate action as we may direct).
Privacy and Security
10.1. We respect your right to privacy. Please see our Privacy Policy and Cookies Policy for full details.
Linking to Other Sites
11.1. The Website may contain links to pages on other websites (“Linked Sites”), and those Linked Sites may contain content or offer products and/or services for sale.
11.2. We do not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that:
11.2.1. we have no responsibility for the accuracy or availability of information provided by Linked Sites; and
11.2.3. we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising or other materials presented on such Linked Sites.
11.3. We may remove any links to Linked Sites from the Website at any time for any reason.
11.4. We will not be liable for any transactions conducted by you with third parties through any Linked Site or for any liability arising from any representations or information provided on such Linked Sites.
11.5. We appreciate that Linked Sites may contain material in which the operator of the Linked Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership between us and the operator of such Linked Site.
MindCroft’s Intellectual Property Rights
12.1. We are the owner or the licensee of all necessary intellectual property rights in all aspects of the Website and Online Content and Courses including but not limited to the technology, source code, all content, software, scripts, images, graphics and audio (the “Online Content and Courses IPR”). The Online Content and Courses IPR is protected to the fullest extent possible by copyright laws. All such rights are reserved. You agree that the Online Content and Courses IPR remain the property of us or the licensor, as applicable, and that all updates and modifications to the Online Content and Courses IPR will vest in us or the licensor, as applicable. You also agree that you have no rights in or to the Online Content and Courses IPR other than the right to use it in accordance with the terms of the licence in paragraph 5 above. Unless otherwise stated, copyright in the Online Content and Courses belongs to the relevant Partner Institution providing the Online Content and Courses.
12.2. Other than any content submitted to the Website by you, we own or are licensed to use all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website (“MindCroft IPR”).
12.3. If any Online Content and Courses IPR or MindCroft IPR vests in you, whether by operation of law or otherwise, you duly assign to us all right, title and interest (whether legal or beneficial) in such Online Content and Courses IPR or MindCroft IPR, as the case may be, throughout the world to the fullest extent possible, including any and all renewals and extensions of such Online Content and Courses IPR or MindCroft IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in connection with the Online Content and Courses or the Website.
12.4. You agree to sign and provide all such deeds, documents, acts and things as we may reasonably require in order to assign any Online Content and Courses IPR and/or MindCroft IPR to us, to carry out the intended purpose of these Terms, or to establish, perfect, preserve or enforce our rights under these Terms.
Your Liability to Us
13.1. You indemnify and keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from:
13.1.1. you submitting Learner Content to the Website or participating in the Online Content and Courses;
13.1.2. your access to or use of the Website or Online Content and Courses;
13.1.3. your breach of any of these Terms (including but not limited to any breach of your obligations for Paid for Access); and
13.1.4. any negligent act or omission, deliberate default or breach of statutory duty on your part.
13.2. Each indemnity in this paragraph is separate and independent from the other obligations in these Terms. Each of these indemnities is to remain fully effective despite any indulgence granted from time to time and despite any judgment or order.
13.3. This paragraph 13 survives the expiry of these Terms.
Our Liability to You
14.1. Nothing in these Terms affects any statutory rights that you are entitled to as a consumer.
14.2. The Website and the Online Content and Courses are provided to you “as is” and we make no warranty or representation to you with respect to them.
14.3. We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss, or any other losses, howsoever caused arising out of or in connection with these Terms. This includes (without limitation):
14.3.1. any loss of profit (directly or indirectly);
14.3.2. any loss of goodwill; and
14.3.3. any loss of opportunity.
14.4. We provide the Online Content and Courses on the Website in good faith but give no warranty or representation that the Online Content and Courses are accurate, complete or up-to-date or that they will meet your requirements, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of Online Content and Courses on the Website and your use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.
14.5. Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be timely, secure, uninterrupted or error-free and disclaim all liability in that respect to the greatest extent permitted by law.
14.6. We accept no responsibility for any loss or damage incurred by you as a result of:
14.6.1. any reliance placed by you on the completeness, accuracy or existence of any information or advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Website or in relation to the Online Content and Courses;
14.6.2. any changes which we may make to the Website or Online Content and Courses, or for any temporary interruptions in the provision of the Website or Online Content and Courses;
14.6.3. the deletion of, corruption of, or failure to store, any Online Content and Courses and other communications data maintained or transmitted by or through your use of the Website;
14.6.4. your failure to provide us with accurate account information; or
14.6.5. your failure to keep your account details secure and confidential.
14.7. We reserve the right to suspend your use of the Website and/or access to the Online Content and Courses at any time for operational, regulatory, legal or other reasons.
14.8. We may terminate your Learner Account or access/use of the Website with immediate effect:
14.8.1. if we reasonably believe you or any Learner you are connected with are in breach of any of these Terms;
14.8.2. in order to prevent any fraudulent, unlawful or abusive activity; or
14.8.3. if it is necessary to prevent or stop any harm or damage to us, other Learners of the Website or the general public.
Governing Law
15.1. These Terms, your use and access to the Website, and all other policies issued by us whether referred to by us herein or not are governed by and construed in all respects in accordance with the laws of England and Wales.
15.2. Any or all disputes arising between you and us (whether contractual or non-contractual) in connection with your access and use of the Website, including as to the validity of these Terms or policy issued by us, will be subject to the exclusive jurisdiction of the courts of England and Wales. For any dispute between you and us, you agree that you will first attempt to resolve it with us informally. In the unlikely event that we are unable to resolve the dispute in this manner within 28 days of the dispute being notified in writing, we both agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any such dispute.
15.3. Notwithstanding paragraph 15.2, you agree that we are permitted to apply for injunctive remedies (or any other types of interim relief) in any jurisdiction at any time.
Changes to the Website and these Terms
16.1. We may update or amend these Terms (as well as our Policies or any other guidance we issue) from time to time to comply with law or to meet our changing business requirements. When we update our Terms or Policies, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website and you are advised to check this page every time you use the Website.
16.2. For any operational, regulatory, legal or other reason, we reserve the right to modify, suspend or discontinue all of the Online Content and Courses with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.
Other Important Terms
17.1. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these Terms remain in full force and effect.
17.2. Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 (which is expressly excluded) or otherwise.
17.3. We may freely transfer or assign any part of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any part of your rights or delegate your obligations under these Terms without our prior written consent.
17.4. These Terms, the Policies and the Code of Conduct set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.
Updated 29th December 2020
Welcome to MindCroft!
We respect your right to privacy.
This Privacy Policy applies to your use of www.mindcroft.com (the “Website”). It tells you (the customer) what to expect when we collect personally identifiable information about you, and what your rights are concerning the collection of your information. It is provided in accordance with our obligations under the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
We will not collect any personally identifiable information about you unless it is in response to you using our Website or actively registering for one of our online products. The security of your personally identifiable information is extremely important to us.
This Privacy Policy is regularly reviewed to make sure that we continue to serve your privacy interests and we reserve the right to update it as we deem necessary.
Please review this Privacy Policy carefully. It should be read alongside the MindCroft Terms and the Cookies Policy. Unless otherwise defined, terms used have the same meaning as in the Terms.
If you have any questions, comments, or complaints about this Privacy Policy please contact us at the details set out below.
1. About Us
In this Privacy Policy, references to “we” or “us” are to Media & Digital Labs, trading as MindCroft.
2. What information we collect
2.1. Registering with MindCroft.
When you register on the MindCroft Website, when you create and update your Learner profile, and when you purchase Online Courses on the Website, we and third parties working with us will collect the following information:
2.2. Learning journey
When you are participating on an Online Course, we and third parties may collect and store the following additional information:
2.3. Requesting additional information on a MindCroft Course
We collect information from visitors to our Website who express interest in a particular Online Course and wish to be contacted by the university or other institution offering the Course. The information includes:
Name, email address, educational background, employment background, address, country of residence and telephone number
2.4. Accessing the Website
When you access the Website we may use cookies to track, collect, and aggregate information about your use of the Website, including pages you have visited, the specific URLs that brought you to our Website, and links embedded on our Website that you have accessed. This information may include IP addresses, and any information collected by cookies. This may also include information such as the time and length of visits to certain pages on our website and page interaction information. For more information on our use of cookies, please refer to our Cookies Policy.
3. How we use your information
3.1. In providing our online services and products to you, we and third parties we work with will collect, store, and use your personal information for the following purposes:
3.1.1. to manage your Learner account;
3.1.2. to provide technical support to you;
3.2.3. to send you email notifications and updates about Courses you are enrolled on;
3.1.4. where you are invited by a Course provider or a third party institution such as your employer to enrol on a Course, to allow the that entity to enrol you on the Course, and to monitor and track your progress on the Course;
3.1.5. if you are taking a Course for academic credit, professional certification and/or other formal recognition of learning, to allow the university or other institution to monitor and track your progress, to award you with the relevant recognition as applicable, and to make direct contact with you regarding your progress and completion of the Course;
3.1.6. to contact you occasionally in order to invite you to share your opinions of and experiences with MindCroft, and to to publish customer reviews and ratings of our Courses on our Website or on other media channels;
3.1.7. for marketing purposes, where you provide us with your consent to receive marketing communications, which may include email and/or telephone communications with information, news, and offers of Courses on our Website and third party offers;
3.1.8. for creating prospective customer databases by matching demographic data from your depersonalised information with members of the general public;
3.1.9. to use your information in an aggregated format to identify trends on our website and trends in our customer database. We may use this information in an aggregated and anonymous format and may share this information with third parties;
3.1.10. in connection with campaigns with higher education institution partners, to provide universities you have expressed an interest in, with your personal information so they may assess common areas of interest between their students and MindCroft Learners and improve their educational programme offerings. Any such data gathering will also be pursuant to the universities’ own privacy policies;
3.1.11. to share general user data with our Online Course providers for research related to online education (as more fully set out below); and
3.1.12. to enable you to participate in our refer-a-friend rewards scheme.
3.2. We use cookies to collect information relating to your use of the Website to enable, maintain and improve the functioning of our Website and the quality of our products and services. For more information, please see our Cookies Policy.
4. Whom we may share your information with
4.1. For the above purposes, we may share your information with the following third parties. Please note that any third parties’ use of your personal data will be governed by their own privacy policies and give rise to separate obligations under applicable data protection laws. We suggest that you carefully review any third party privacy policies that may apply to you.
4.2.Third parties that may receive your information include:
4.2.1. our payment services providers (i) PayPal (UK) Limited and (ii) Stripe Inc;
4.2.2. universities and other institutions that provide Online Courses on our Website, and institutions that award academic credit to Learners who successfully complete an Online Course;
4.2.3. providers of assessments and marking services when you register for an assessment or submit a piece of work for marking in connection with an Online Course;
4.2.4. our ID verification partner, when you are required to submit personal information on certain Online Courses offering academic credit or professional recognition, or when you exercise the option of doing so on other Online Courses in order to receive a certificate of learning;
4.2.5. customer relationship management service providers (which allows us, for example, to send personalised email communications to you);
4.2.6. our customer service software provider, if you contact our support team;
4.2.7. our file storage and management service providers;
4.2.8. our third party review and ratings partner, who assists us with collecting and moderating any review and rating you may elect to provide of our Online Content and Courses;
4.2.9. where you have agreed, to our refer-a-friend scheme provider, solely to enable your participation in the refer-a-friend scheme
4.2.10. your employer, educational institution, or third parties who may invite you to enrol on an Online Course for training, educational, or assessment purposes;
4.2.11. any MindCroft group company (in a pseudonymised format for analytical purposes only);
4.2.12. if we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, provided that they continue to use your information in accordance with the terms of this Privacy Policy;
4.2.13. if all, or substantially all of our assets, are acquired by a third party provided that they continue to use your information in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets; and
4.2.14. Any entity to which we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other legal requirements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5. How our Course providers may use your information
5.1. Some universities and other institutions that provide Online Courses on our Website are required to conduct research on their online educational programmes in order to qualify for research funds. Accordingly, your activities on an Online Course – including comments you contribute while on a Course – are shared with our Course providers to enable them to fulfil their research requirements. Any data we share for this purpose will be in line with our Research Ethics guidelines – please read the guidelines carefully to understand how our Course providers may use your data in their research and the restrictions MindCroft imposes on their use of your data.
5.2. In addition, after you have registered with MindCroft and together with our academic partners we may use your data to determine the level of interest in enrolling in further courses offered by the academic partner.
5.3. Our Course providers may also embed links within the Online Course material or within emails related to the Course, and such links if selected will take you off the MindCroft Website and bring you to a third party website, for which the Course provider is solely responsible. If you are asked to submit personal information on any third party websites, the collection of that information will not be covered by this Privacy Policy and you must familiarise yourself with the terms and conditions and privacy policy of the third party website before submitting your information. At no time will you be required to submit any information on third party websites as a condition for continuing the Online Course on the MindCroft Website, and your decision not to provide information on third party websites will never affect your progress or any marks on the Course.
6. Legal Basis for Processing Your Information
We have several legal bases for collecting and using the personal information described above. They are:
6.1. Where the use of your personal information is necessary to perform our obligations under any contract with you (including providing you with access to Online Courses on the Website for which you have registered and/or made a purchase);
6.2. Where we have your explicit consent to collect, store, and use your information for a particular purpose, including where you consent to receiving marketing and promotional communications for products on our Website or third party websites;
6.3. Where use of your personal information is necessary for purposes of pursuing MindCroft’s legitimate interests or the legitimate interests of a third party such as our Course providers, as long as these interests are not outweighed by your own interests, fundamental rights, or freedoms. For example, we will need to ensure that in these cases you would reasonably expect your personal information to be used, and that it would have a minimal impact on your personal privacy. Such legitimate interests are:
6.3.1. to conduct our day-to-day business, including the operation of a fully functioning website offering online educational products;
6.3.2. to build relationships with universities and other institutions in the online education sector;
6.3.3. to ensure we are delivering a high level of customer service through ongoing customer communications and responses to customer queries;
6.3.4. to invest, test and roll out new products which we believe will benefit our customers or prospective customers;
6.3.5. track and ensure completion of contractual obligations;
6.3.6. carry out market research and business development;
6.3.7. to operate our website;
6.3.8. to consider your employment application, if you apply for a role at our company; and
6.3.9. In some cases, we may have a legal obligation to collect personal information from you.
7. Storage and Security of Information
7.1. All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.
7.2. In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the United Kingdom or outside the European Economic Area, which may have different standards of data protection than in the UK. Specifically, servers used by our Website are located in the Republic of Ireland and we work with Course providers and third party service providers around the world. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, it is your responsibility to make an informed decision to avail yourself of our services and products or if your concerns about the handling of data require you to refrain from using our Website.
8. Data Retention
8.1. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
8.2. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
9. Your Rights
9.1. You have the following data protection rights:
9.1.1. You can edit your personal details via your profile page whenever you wish. We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.
9.1.2. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contacting MindCroft” heading below.
9.1.3. You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also update your personal information by logging into the Website and visiting your Learner account page. You may also email us at [email protected] in order to access, correct, or update your personal information on our systems. We will answer every email as promptly as possible. Unless you are also enrolled with a University and are taking an Online Course for Accreditation, or you are taking an Online Course through your employer, you have the right to delete your account. To do so, you can go to your settings.
9.1.4. Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
9.1.5. If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.
9.1.6. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the United Kingdom, the European Economic Area, Switzerland and certain non-European countries including the US and Canada are available here.)
10. Children
We take seriously our legal obligation to protect the privacy of children. Accordingly, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the Website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 13 years of age.
11. Cookies
The Website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies but, if you do so, some of the functionality of the Website or Online Courses may no longer be available to you.
For more information about cookies, including further details as to what they are and how to refuse them, please see our Cookies Policy.
12. Contact details
Media & Digital Labs
E-mail: [email protected]
13. Updating this Privacy Policy
We may update or amend this Privacy Policy from time to time, to comply with law, in accordance with best practice in our industry, or to meet our changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, use the Online Courses and Content, and/or provide content in connection with the Online Courses and Content, you will be deemed to have accepted the Privacy Policy as amended at the time of your access and use.
This page was last updated on 29 December 2020.